Using SMS Banking you can check your Bank/Credit Card balance, view your statement, check your Reward Points, request cheque book etc. For more advanced functionality, including the ability to make bill payments, funds transfers and recharge your prepaid mobile connection all from your mobile phone itself, we recommend that you download our full-fledged mobile banking application, Citi Mobile.

You can place a request for your account/Credit card details by sending an SMS as follows:
Eg: If you want to fetch your account balance, SMS BAL 7656 to 52484 where 7656 are the last four digits of your debit card number.
For subscribers OTHER THAN Aircel / Airtel / Vodafone / Idea, please send the SMS to +919880752484


Bank Account Holders
SMS To Get
BAL XXXX Account Balance
SAL XXXX Last Salary Credit in Bank Account
ATM <Location> Nearest ATM
DUPSTAT XXXX
Duplicate Statement
CHQBOOK XXXX New Chequebook


Credit Card Holders
SMS To Get
STMT XXXX
Total Amount Due, Minimum Amount Due and Payment Due Date
CARDBAL XXXX Credit Card Outstanding with Available Credit Limit
REWARDS XXXX
Reward Points

where XXXX denotes last 4-digits of your Debit / Credit Card number

To use SMS Banking service, you need:

•  A Citibank Debit or Credit Card number

•  A Mobile number registered with Citibank

 FAQs


What do I need to access account/card information using SMS Banking ?
To use SMS Banking service, you need:
  • A Citibank Debit or Credit Card number
  • A Mobile number registered with Citibank
How do I access account information through SMS Banking?
 
Step 1: Ensure your mobile number is updated with us to access SMS banking. For registering your mobile number with us please login to Citibank Online or call Citiphones.
Step 2: Place a request through SMS by sending the corresponding keyword followed by a space and the last four digits of your debit / credit card number. For instance, if you want to fetch the payment due date on your Credit card and if the last four digits of your Credit card number are 8656, the content of the SMS to 52484/+919880752484 should be STMT 8656
Step 3: You will get the information instantly back on your mobile via SMS.

What are the charges for using SMS Banking service?
 
Citibank offers the SMS Banking service free of charge to all customers. However, any SMS to 52484/+919880752484 may be charged by your mobile operator. Please contact your mobile operator for details of SMS charges.
What Citi service are available to me as part of SMS Banking?
Bank Account Holders
  1. Account Balance
  2. Last Salary Credit
  3. New Chequebook Request
  4. Duplicate Statement Request
Credit Card Holders
  1. Credit Card Statement
  2. Credit Card outstanding with available Credit limit
  3. Fetch Reward Points
Note:Only one request for duplicate statement and a new chequebook can be made in a day.

After sending the SMS along with the last 4-digits of Debit / Credit Card, I get an error stating "We are unable to process your request as the combination of your mobile number and the card number entered by you is incorrect." What should I do now?
          Please ensure you are requesting for this service from a mobile number which is updated with Citibank. This service is not available to Citibank customers who are trying from a non-registered mobile number. Also please ensure that the last 4-digits of the Debit / Credit Card that you provided as input belong to an account that is mapped to the mobile number from which you placed your request. For eg., If your Card number is 5520 XXXX XXXX 9023, you will have to SMS the corresponding keyword followed by a space and then followed by 9023

What happens if my phone is lost or stolen?
SMS Banking via HELP keyword does not store account / confidential details on your phone, and therefore there is no risk to your bank account even if your phone is lost or stolen.
 
What are the mobile handsets through which I can access SMS Banking?
SMS Banking is not handset dependent. It is available on all standard handsets.

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